Case and Incident Management are essential components of security operations that ensure security incidents are tracked, investigated, and resolved effectively. They play a critical role in incident response, helping organizations manage the lifecycle of a security event from detection through resolution and post-incident review. This process is central to maintaining a strong security posture and complying with regulatory requirements.

Case management refers to the process of managing and tracking security incidents from the moment they are detected until they are fully resolved. It involves organizing the response and investigation into a structured case to ensure all actions are tracked and documented.